Support Center

Activation help, QR pairing, device replacement, and troubleshooting.

FAQ

What is an Access Key?

Your Access Key (VIP-XXXX-XXXX) links the app to your subscription. Enter it on first launch or via the Client Portal.

How many devices can I use?

Depends on your license plan. View active devices in the Client Portal.

Stable vs Beta?

Stable is recommended for daily use. Beta includes preview features — download from the Download Center.

QR Activation Guide

  1. On Fire TV / Android TV, open → QR Activation.
  2. Scan the on-screen QR code with your phone.
  3. Enter your Access Key on the mobile page and confirm.
  4. TV activates automatically within seconds.
Pairing help

Device Replacement Guide

To move to a new device, revoke the old device in the Client Portal (or ask your reseller). Then activate on the new device with the same Access Key. If you hit the device limit, use Replace from admin/reseller tools.

Manage devices

Troubleshooting

Invalid Access Key

Check format VIP-XXXX-XXXX. Ensure license is active and not expired.

Device limit reached

Revoke unused devices in Client Portal or upgrade your plan.

Force logout

Re-activate with your Access Key after reseller clears force logout.

Server status

Check status · Health API