Support Center
Activation help, QR pairing, downloads, and troubleshooting.
Quick links
FAQ
What is an Access Key?
Your Access Key (VIP-XXXX-XXXX) links the app to your subscription. Enter it on first launch or via the Client Portal.
How many devices can I use?
Depends on your license plan. View active devices in the Client Portal.
Stable vs Beta?
Stable is recommended for daily use (Production). Beta is a Testing channel with preview builds — see the Download Center for version differences per platform.
Why is Fire TV on a newer version than Android Stable?
Each platform has independent OTA channels. Fire TV Beta may advance during QA while Android Stable stays on the last validated production build until promoted.
QR Activation Guide
- On Fire TV / Android TV, open Vip Media Pro → QR Activation.
- Scan the on-screen QR code with your phone.
- Enter your Access Key on the mobile page and confirm.
- TV activates automatically within seconds.
Activation Help
Sign in to the Client Portal with your Access Key to manage devices, view expiry, and download the correct build for your platform.
Troubleshooting
Invalid Access Key
Check format VIP-XXXX-XXXX. Ensure license is active and not expired.
Device limit reached
Revoke unused devices in Client Portal or upgrade your plan.
Force logout
Re-activate with your Access Key after reseller clears force logout.
Update not showing
Confirm OTA channel in app Settings. Beta builds require Beta channel selected. See version history.
Contact
Need help with activation, billing, or device limits? Reach our support team.
Email: [email protected]